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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Obtain and evaluate aftermarket or integrated vehicle technology information
   • Vehicle and aftermarket accessory instructions are located and analysed to determine key operational features
   • Workplace procedures, including safety requirements relevant to vehicle handover, are accessed and followed
   • Vehicle operating instructions are analysed to identify correct operating procedures
   • Information relating to vehicle type and model operating instructions is regularly reviewed and updated
2. Communicate information to customers
   • Vehicle features, technology and functions are explained and demonstrated to customers according to dealership procedures
   • Difficult to interpret operating instructions are simplified and communicated to customer
   • Key information is communicated to customer in a professional manner
3. Record vehicle handover information
   • Customer vehicle handover information is recorded and sign-off obtained according to workplace procedures
   • Information is recorded accurately using workplace systems and procedures
   • Key items and accessories are supplied to customer
4. Recommend and implement improvements to vehicle handover
   • Feedback is sought on vehicle handover techniques and evaluated according to workplace procedures
   • Vehicle handover techniques are regularly reviewed and improvements that maximise effective customer service and repeat business are implemented as required
5. Obtain and evaluate aftermarket or integrated vehicle technology information
   • Vehicle and aftermarket accessory instructions are located and analysed to determine key operational features
   • Workplace procedures, including safety requirements relevant to vehicle handover, are accessed and followed
   • Vehicle operating instructions are analysed to identify correct operating procedures
   • Information relating to vehicle type and model operating instructions is regularly reviewed and updated
6. Communicate information to customers
   • Vehicle features, technology and functions are explained and demonstrated to customers according to dealership procedures
   • Difficult to interpret operating instructions are simplified and communicated to customer
   • Key information is communicated to customer in a professional manner
7. Record vehicle handover information
   • Customer vehicle handover information is recorded and sign-off obtained according to workplace procedures
   • Information is recorded accurately using workplace systems and procedures
   • Key items and accessories are supplied to customer
8. Recommend and implement improvements to vehicle handover
   • Feedback is sought on vehicle handover techniques and evaluated according to workplace procedures
   • Vehicle handover techniques are regularly reviewed and improvements that maximise effective customer service and repeat business are implemented as required

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

There is no Range of Conditions for this unit.

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Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria and foundation skills:

provide clear and accurate technology information and operating instructions relating to a vehicle to two different customers at point-of-sale, delivery or handover.

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Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

vehicle technical product knowledge relevant to the operation of vehicle technology systems, including:

infotainment systems

navigation systems

blue tooth systems

keyless entry

interior adjustment systems

basic maintenance requirements

spare wheel replacement procedures

warning lights

vehicle safety cameras

park assist systems

climate control system

passenger safety systems

diesel particulate diffuser and filter system regeneration

face-to-face and telephone communication techniques, including active listening and questioning

key features of loyalty programs and strategies for encouraging repeat business

workplace or dealership processes for maintaining customer databases.

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